Refund policy

 

Refund Policy – FLAGZA

At FLAGZA, we are committed to ensuring our customers are satisfied with their purchases. To keep things clear and fair, we only accept returns and provide refunds for items that arrive damaged. Please review the details below:

Eligibility for a Refund

• Damaged items only: Returns and refunds are strictly limited to items that are damaged upon delivery.
• Proof of damage: You must provide clear photos showing the damage, including the item itself and its packaging.
• Proof of purchase: A valid receipt, order confirmation, or proof of purchase is required for all refund requests.
• Timely request: We recommend contacting us as soon as possible after receiving your order to ensure a smooth process.

How to Request a Refund

• Contact our customer support team at Support@flagza.shop or via Instagram @Flagza.
• Include your order number, a brief explanation of the issue, and clear images of the damaged item.
• Our team will review your request and confirm whether it meets our refund criteria.
• If approved, you will receive detailed instructions on how to return the item.
• Carefully package the item and ship it to the address provided.
• Customers are responsible for return shipping costs, and original shipping fees are non-refundable.

Refund Processing

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to your original payment method.
• Please allow up to 7 business days for the refund to be completed after inspection.

Important Notes

• We do not offer refunds, returns, or exchanges for items that are not damaged.
• Items returned without proper proof of damage may not be eligible for a refund.
• We reserve the right to deny refund requests that do not meet the conditions above.

If you have any questions or need assistance, please contact our support team. We’re always here to help and ensure you have the best possible experience with FLAGZA.